Refund Policy

At Radical Candy Co., we want you to love our gummies! Since our products are edible and perishable, we do not accept returns for safety and quality reasons. However, if you experience any issues with your order, we’re here to help.

Damaged or Incorrect Orders

If your order arrives damaged, melted, or incorrect, please reach out to us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged or incorrect items

We’ll review the issue and offer a replacement or store credit if eligible.

Lost or Stolen Packages

Once an order is shipped, we are not responsible for lost or stolen packages. If your package is marked as delivered but missing, please check with your local carrier or neighbors. You can also file a claim with the shipping provider.

Cancellations & Order Changes

Due to our fast processing times, we cannot guarantee cancellations or modifications once an order is placed. Please double-check your order before confirming your purchase.

Refund Eligibility

Refunds are only issued in cases of:
✔ Orders that are significantly delayed due to our error
✔ Items that arrive damaged or defective and cannot be replaced

Refunds are processed back to your original payment method within 5-10 business days.